Privacy Policy

Elite Scale Digital ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website and advertising, how we use it, and the choices you have.

Information We Collect

When you visit our site, fill out a form, book a call, or otherwise interact with us, you may provide personal details such as your name, email address, phone number, business name, and other information relevant to your inquiry.

How We Collect Information

We collect information when you fill out a form on our site, book a call, subscribe to communications from us, or otherwise submit information directly to us.

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send you information about our services, including periodic marketing communications
• Improve our website and the experience we offer visitors

How We Protect Your Information

We use industry-standard security measures, including SSL encryption, to protect information submitted through our site. Access to personal information is limited to those who need it to do their jobs, and any payment or billing information is processed through secure third-party providers and is not stored on our own servers.

Cookies and Tracking Technologies

We use cookies to support site functionality and advertising. Most browsers let you disable cookies or clear them at any time through your browser settings; note that some site features may not work properly if cookies are disabled.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described in this policy or as required by law.

Advertising Platforms

We use Google and Meta (Facebook/Instagram) advertising tools, including remarketing, audience matching, and impression/demographic reporting, to run and measure our own marketing campaigns. These platforms may use first-party and third-party cookies or identifiers to compile data about ad interactions related to our site.

If you use Meta's Custom Audiences feature in connection with our services, any data used for audience matching is hashed before being shared with Meta, is used solely for the matching process, and is handled under Meta's own Custom Audiences Terms and data protection safeguards.

Opting Out of Interest-Based Advertising

You can manage how Google and Meta advertise to you through Google Ad Settings and Facebook Ad Settings.

Children's Privacy (COPPA)

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email us at support@elitescaledigital.com.

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected users by email within 7 business days of becoming aware of the breach.

CAN-SPAM Compliance

We collect your email address to respond to inquiries and send information about our services. In line with the CAN-SPAM Act, we will not use misleading subject lines or sender information, will identify marketing messages as such, will honor opt-out requests promptly, and will include our business address in commercial emails. You can unsubscribe at any time using the link in any email, or by emailing us directly.

HIPAA Statement

Elite Scale Digital is a consumer marketing agency. We do not collect, create, transmit, store, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), unless explicitly engaged to do so under a signed Business Associate Agreement (BAA).

Key points:

• Elite Scale Digital provides advertising and lead generation services for med spas and aesthetic wellness providers.
• All data collected through our marketing forms, including name, phone number, and email, is used strictly for consumer engagement and marketing purposes, not for the diagnosis, treatment, or evaluation of any health condition.
• Elite Scale Digital is not a Covered Entity or Business Associate under HIPAA unless a specific campaign involves medical treatment and a signed BAA is in place.
• If PHI is collected during a consultation, it is handled exclusively by the provider and their own clinical systems, not by Elite Scale Digital.

We do not collect or process medical histories, treatment plans, or prescription-related data, and we do not position ourselves as a processor of HIPAA-regulated information. All marketing data is routed to clients for follow-up and scheduling under their own clinical compliance protocols.

Use of our website or advertising services does not establish a provider-patient relationship with Elite Scale Digital or any of its affiliates.

Changes to This Policy

We may update this policy from time to time, including our contact information for privacy requests. Changes will be posted on this page with an updated effective date.